At Xelvi, we aim to make delivery simple and convenient for our customers across the UK.

Processing & Delivery

Orders are processed as quickly as possible after they are placed.

Our standard delivery timeframe is:

3–5 working days

Delivery times may vary depending on the product, destination, order volume, weekends, bank holidays, or circumstances outside our control.

Free Shipping

We offer free standard shipping on orders over £50.

Orders below £50 may be subject to applicable shipping charges, which will be shown at checkout.

Order Tracking

When tracking is available for your order, you will receive tracking information by email after your order has been dispatched.

Delivery Delays

Although we aim to meet the estimated delivery timeframe, occasional delays may occur due to courier issues, weather, public holidays, or other circumstances outside our control.

If your order has not arrived within the expected timeframe, please contact us at:

Please include your order number so we can investigate the delivery status.

Incorrect or Damaged Items

If you receive an incorrect or damaged item, please contact us as soon as possible. We will review the issue and help arrange an appropriate solution.

Xelvi reserves the right to update this Shipping Policy when necessary.