How long does delivery take?

UK orders are normally delivered within 3–5 working days after dispatch.

Do you offer free shipping?

Yes. We offer free shipping on orders over £50.

What payment methods do you accept?

We accept major payment cards, PayPal, and Klarna, subject to availability at checkout.

Can I return my order?

Yes. We accept eligible returns within 14 days of receiving your order.

How do I request a return?

Please contact us by email at

 with your order details and return request.

Who pays for return shipping?

Customers are generally responsible for return shipping. However, if you receive a damaged or incorrect item, Xelvi will provide a free return label.

When will I receive my refund?

Once your return has been received and approved, refunds are normally processed within 3–5 working days.

What if I receive a damaged or incorrect product?

Please contact us as soon as possible with your order details and information about the issue. We will review the situation and provide the appropriate solution.

Can I cancel my order?

If you need to cancel an order, contact us as soon as possible. We will try to accommodate cancellation requests before the order is processed or dispatched.

How can I contact Xelvi?

You can contact our customer support team by email at 

Do you ship across the UK?

Yes, Xelvi serves customers across the United Kingdom.

Is my payment secure?

Payments are processed through secure payment providers. Your payment information is handled through the applicable payment processor.