At Xelvi, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return subject to the conditions below.

14-Day Return Period

You may request a return within 14 days of receiving your order.

Items should be returned in their original condition and, where applicable, with original packaging, tags, and accessories.

How to Request a Return

To request a return, contact us by email:

Please include your order number and the reason for your return.

Do not send an item back before receiving return instructions from our support team.

Return Shipping

Customers are generally responsible for return shipping costs.

However, if you receive a damaged or incorrect item, Xelvi will provide a free return label.

Refunds

Once your returned item has been received and inspected, we will process the applicable refund.

Approved refunds are normally processed within 3–5 working days. The time required for the refund to appear in your account may also depend on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible. We may request photographs or other information to verify the issue.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions. Any applicable exclusions will be communicated where relevant.

Xelvi reserves the right to refuse returns that do not meet the applicable return conditions.